What should I expect during the visit?
A detection visit is quiet work. Expect the technician to move through the flagged rooms with sensors and a camera, to turn taps on and off, and to check the meter more than once. You can stay in the home and ask questions as the work goes on.
You do not need to move furniture ahead of time, though clearing a path to the flagged areas helps. Keep pets in another room during listening passes, because barking and footsteps add noise. If you have floor plans, prior repair records, or notes on where lines run, share them.
At the end of the visit, the technician shows you the findings: where the leak sits, which line it is on, and what the repair options look like. You get a written findings report you can keep. That report also helps if you need to talk with your insurer, because it records what was found and where.